Question 1

Do your shipping speeds include production time?

Accepted Answer

Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.

Question 2

Do you offer expedited shipping?

Accepted Answer

Our fastest option is Express Shipping (3-4 business days) which includes the production time of your order and the delivery.

Question 3

Are your shipping times guaranteed?

Accepted Answer

When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us and we’ll make it right.

Question 4

Do you offer free shipping?

Accepted Answer

While we don’t offer free shipping right now, we do our best to offer you fast, affordable options. We’re always working to reduce our costs, so that we can pass along the savings to you.

Question 5

Do I get tracking info? Where can I find it?

Accepted Answer

Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.

Question 6

Which shipping carriers do you use?

Accepted Answer

We use a variety of shipping carriers, including United States Postal Service, UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.

Question 7

Can I arrange for my own shipping provider / courier to deliver my order?

Accepted Answer

We’re sorry, but because of our production process, we can’t accommodate special shipping requests.

Question 8

Is there a way to pick up my package?

Accepted Answer

Yes. Where available, you are able to choose an eligible pickup point for your delivery. To view eligible locations, select “Pickup Point” in the shipping address field at checkout.

Question 9

Do you ship internationally? Which countries do you deliver to?

Accepted Answer

Yes, international shipping is available to the following destinations: Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, and the United Kingdom. Please note that some products may not qualify for international shipping.

Question 10

Do you ship to APOs and MPOs?

Accepted Answer

Right now we can’t, but we’re looking into how we can ship to military addresses.

Question 11

My package was supposed to arrive today, but I have not received it yet. What should I do?

Accepted Answer

Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.

Question 12

What if my package is returned to the sender?

Accepted Answer

If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please Contact us and we’ll reship your order free of charge.

Question 13

My product contains a defect or is damaged, what can be done?

Accepted Answer

If the product is damaged and / or contains manufacturing defects when you receive your order, please Contact us and we’ll send you a replacement free of charge.

FAQ

Frequently asked questions